Hello there!

I’m Lydia (she/her). In any professional environment, my individual skills help advance the group. I am a motivated individual who strives to assist my colleagues while also achieving my own goals. However, storytelling and designing are still integral to my choices. I am a dedicated worker and team member who adds a unique perspective.

  • Brigham & Women's Hospital, Boston
    Program Coordinator, Department of Anesthesia . . . . . . Dec 2021–Present

    • Build and distribute evaluations for the anesthesia department faculty to track the progress of the residents and interns

    • Complete weekly, monthly, and semi-annual compliance audits to ensure the department maintains accreditation status with various medical boards

    • Assist with office transition by absorbing peer's responsibilities; provide the new employee with training to execute assigned duties

    CB2, Boston
    Customer Service Lead . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 2019–Nov 2021

    • Modeled company standards by providing gracious and efficient service to the clients; resolved customer service issues

    • Assisted in all office activities and procedures; maintained store equipment

    • Supported the stock team with customer order fulfillment, processing shipments from the warehouse, and stockroom organization

    • Trained sales associates in register functions and product knowledge; provided coaching to guarantee a positive experience for clients

    West Elm, Boston
    Assistant Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 2018–Jun 2019
    Acting Assistant Manager . . . . . . . . . . . . . . . . . . . . . . . . Mar 2018–May 2018

    • Facilitated timely resolution of customer service issues; scheduled furniture order deliveries to clients' homes

    • Trained new sales associates on register functions, policies, and product knowledge to achieve business goals

    • Ensured the sales floor was adequately staffed and maintained associate break schedules; executed opening and closing protocols

    West Elm, Boston
    Sales Associate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 2013–Mar 2018

    • Organized and maintained product material samples for customers and sales associates to refer to during the design process; ordered replenishment in a timely manner to avoid missing inventory

    • Engaged with customers, providing product solutions based on their needs

    • Answering phone calls while maintaining a presence on the sales floor

  • John Hancock
    Jun 2017–Nov 2017

    ¡Víva Oaxaca! Mexican Folk Art
    Dec 2017

    Fidelity Investments
    June 2017

    Venly, Inc.
    Feb 2017

  • Massachusetts College of Art & Design
    BFA in Animation
    May 2014

    School of Museum of Fine Arts at Tufts University
    Certificate in Graphic Design
    May 2023